For any enquiry or for information you can contact us through the following form:


* Name: * Surname:
Mobile Number with country code: * E-mail Address:
* Nr. pax: * Nr. bags:

Message:
  * Mandatory fields

Your personal data will be used with your knowledge and permission only for the purpose of ordering or using services provided by London Easy Transfers




Or you can send us an e-mail at the following address: info@londoneasytransfers.com

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Before contacting us to request information, we advice to check the following frequently asked questions:

How do I make a booking?
To make a booking you just have to fill the form in the transfers page, filling correctly all the fields required. In less than 24 hours you will receive a booking confirmation that you may want to print and take with you during your trip.

When is it possible to make a booking?
Making a booking is possible 24/7, through the form that you can find in the transfers page
The sooner you will make a reservation, the easier it will be for us to meet your requests.
We also accept last-minute bookings, that is one day before travelling, but in this case we could not be able to confirm the services.

How can I contact your representative?
In the "Contact" page you can find listed all the possibilities you have to contact our representative in London. If you have any sort of doubt before leaving, please contact us by e-mail. If you have problems or doubts at the arrival in London, try and call our representative in London. Should he not be available, contact us by mail, and we will contact you as soon as possible.

When does payment take place?
Payment has to be made directly to the driver when you arrive at the hotel or at destination. You can not pre-pay our service unless you explicitly agree this with us by mail or telephone.

Where can I find your driver?
If you have booked a transfer from the airport, our driver will wait for you just outside the arrival gate, inside the airport. He will hold a sign with your name on it. Should you have problems locating our driver please go to the Information Desk and contact our agent. In few minutes our driver will reach you at the information desk.
If you have booked a transfer to the airport, our driver will meet you at the pickup address you give us in the booking form, usually 3 hours before departing time if you leave from Heathrow, Stansted and Luton, or 4 hours if you leave from Gatwick.

I travel with kids: how much do they pay?
Children (2-12 years) pay for their seat on board, so they pay the full rate. Infants (0-2 years) do not pay because they have no seat, unless you explicitly ask for an Infant Car Seat. In this case, infants pay half rate.
Please note that every passenger on board must use seat belts, as prescribed by the English driving laws.

I have no GB pounds with me, can I pay with other currencies?
No, only payments in GB pounds cash are accepted. If you have no pounds with you, you can easily draw money from the cash machines in the aiport, change money at the Foreign Exchange Offices, or at the Automatic Change Machines that you can find inside the airports.

How long does it take to get to London?
All of London airports are one hour away from the centre of London, except Heathrow airport that is closer and from which you can reach London in 35-40 minutes, and London City Airport, that is only 15-20 minutes from London. Time may vary depending on traffic conditions and time of the day of the transfer.

I have to amend my booking. How can I do that?
In this case it is necessary to send an e-mail (subject: AMENDMENT) specifying what has to be amended and why.
If the amendment takes place 24 hours before your arrival, other than the email, you should call our representative in London.
If no amendment is communicated, booking terms and conditions previously agreed stay unchanged.

My flight is delayed. What should I do?
If the flight has been delayed less than one hour, it is not necessary to inform our drivers, since they constantly monitor your flight from the flight details you provide. If the delay is significant, it is better to inform our representative in London, who will inform the driver accordingly.

My flight landed, but I have problems at the baggage claim. What to do?
As soon as you land, please turn your mobile on. If you have problems at the custom or baggage claim, please contact us as soon as possible.

I have lost my flight. What should I do?
In this case you just have to contact our representative in London, that will cancel your booking without cancellation fees. Other than communicating by phone, it would be better if you could also send us an e-mail promptly (subject: CANCELLED).
Obviously, contact your airline as soon as possible.

I have to cancel my booking. How can I that?
You just have to contact us and ask for services cancellation.
If cancellation takes place before 24 hours from your arrival, it is necessary to cancel by phone, and after that confirm the cancellation by e-mail (subject: CANCELLATION).
Otherwise, just an email is usually enough.

I have requests unspecified on your website. What to do?
Please contact us by any mean specified in the Contact us page and ask whatever you would like to know.